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Title
Text copied to clipboard!Client Relationship Specialist
Description
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We are looking for a Client Relationship Specialist to join our team and help build, maintain, and develop long-term relationships with our clients. In this role, you will be responsible for ensuring client satisfaction, resolving issues, and identifying new opportunities to enhance our service quality. Your main task will be to act as a bridge between the company and its clients, ensuring their needs are understood and met. The ideal candidate is communicative, client-oriented, capable of quick problem-solving, and able to work in a dynamic environment. You will work closely with sales, marketing, and product development teams to ensure a comprehensive client experience. We offer a competitive salary, professional growth opportunities, and a friendly work environment. If you enjoy working with people and want to be part of a company that values client relationships, we look forward to receiving your application!
Responsibilities
Text copied to clipboard!- Maintain and develop relationships with existing clients
- Identify client needs and offer appropriate solutions
- Resolve client complaints and issues promptly and effectively
- Promote client loyalty and satisfaction
- Collaborate with sales and marketing teams
- Prepare regular reports on client activities and trends
- Organize client meetings and presentations
- Collect and analyze client feedback
- Support new client acquisition
- Maintain accurate client database records
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Marketing, or a related field
- Experience in client relationship management or sales
- Excellent communication and persuasion skills
- Ability to work both independently and in a team
- High stress tolerance and problem-solving skills
- Good computer skills (MS Office, CRM systems)
- Proficiency in Latvian and English
- Results-oriented mindset
- Positive attitude and proactive approach
- Ability to adapt to a changing work environment
Potential interview questions
Text copied to clipboard!- What is your experience in client relationship management?
- How would you handle a difficult situation with an unhappy client?
- What CRM systems have you used before?
- How would you promote client loyalty?
- How do you organize your workday to manage client relationships effectively?
- How would you handle changing client needs during a project?
- What are your strengths in working with clients?
- How do you process and use client feedback for improvement?
- How do you collaborate with other teams within a company?
- How do you motivate yourself to achieve sales targets?
